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Learning from our customers

to provide an ever improving service

Lead Dormers

Customer service plays a vital role in our ability to retain customers and is an area of our business in which we are very proud.

We understand that as a sub-contractor we represent your business and will always ensure that every effort is made to demonstrate professionalism, especially when carrying out work in occupied homes. We work closely with customers to ensure that our staff are fully aligned with your customer care policy.

Our after care service ensures that post build issues and repairs are effectively tracked and managed through to completion. With our self service ticketing system, customers can create and track requests for service with real time progress updates via email and the customer service portal.

Customer engagement is also a key part of our customer service package. With regular surveys we seek to obtain feedback from our customers which allows us to react to their needs.

Marlborough Vertical Tiling

Beechcroft Developments, Wiltshire

Plain tile roofs and vertical tile hanging, single ply roofs, single ply balconies and extensive lead work.

Click here for the full case study...

0845 5578615

Unit 2, Chesterblades
RG12 0GQ